Terms of Service

 1.⁠ ⁠Introduction
Welcome to The ODDO Group (“we”, “our”, “us”).
By accessing or using our website, services, membership plans, or consultancy offerings, you (“the client”, “you”) agree to these Terms of Service.
If you do not agree, please do not use our website or services.
These Terms of Service govern:
Use of our website
Use of our client portals
Purchase of our services and consultancy
Communication and service delivery practices
These Terms of Service operate alongside our Privacy Policy and Cookie Policy.
 2.⁠ ⁠Who We Are
The ODDO Group is a UK–Romania agency providing:
Practical support with consular, visa, document and translation processes
Strategic consultancy in business, public affairs, CSR, communications and project management
Our offices:
Services Division: Watford, London
Consultancy Division: Richmond, London
 3.⁠ ⁠Our Services
3.1 Practical Support Services (Services Division)
These include:
Information on consular appointment booking
Document translation, apostille, legalisation, authentication
Passport/travel document application guidance
Visa, residency and citizenship guidance
Community and vulnerable-client assistance

3.2 Consultancy Services (Consultancy Division)
These include:
Market entry and business strategy
Public affairs and policy monitoring
Communications, PR and crisis support
CSR, ethics and compliance advisory
Cross-border project management
Corporate mobility and visa coordination
 4.⁠ ⁠Important Legal Disclaimer
We are not a law firm.
We do not provide legal advice or immigration representation.
We provide information, administrative assistance, coordination and consultancy only.
Any legal work is carried out exclusively by accredited legal partners (where agreed).
Government authorities (not us) make the final decisions on:
Visas
Passports
Apostille/legalisation
Citizenship
Any official applications
We cannot guarantee outcomes.
 5.⁠ ⁠Client Responsibilities
Clients agree to:
Provide accurate and complete information
Submit documents in required formats
Pay fees on time
Attend scheduled calls/appointments or notify us in advance
Understand that processing times depend on consulates, ministries and government bodies
Use our services lawfully and ethically
If incomplete or incorrect information is supplied, delays or service limitations may apply.
 6.⁠ ⁠Fees, Payments & Refunds
6.1 Fees and Estimates
Service prices, membership fees and consultancy rates are clearly listed or provided in proposals.
All prices may change with notice.
6.2 Payments
Payment is due before service delivery unless otherwise agreed in writing.
6.3 Refunds
Due to the personalised nature of our services:
Completed services are non-refundable.
Refunds may be issued only if the service has not begun or if an internal error occurred.
Refunds do not apply to third-party fees (legal partners, translators, couriers, consulates).
 7.⁠ ⁠Use of Website and Content
You agree not to:
Copy or redistribute website content without permission
Upload harmful files, malware or automated scraping tools
Interfere with website security or operation
Misuse forms or booking tools
Impersonate other individuals
We reserve the right to suspend or block misuse.
 8.⁠ ⁠Data Protection & Privacy
We comply with:
UK GDPR
Data Protection Act 2018
We collect and store personal data only to deliver services.
Full details are available in our Privacy Policy.
 9.⁠ ⁠Third-Party Services
We may work with:
Accredited legal partners
Translation providers
Couriers
Payment processors
Technology systems (CRM, booking portals)
We are not responsible for the actions or delays of external providers.
10.⁠ ⁠Limitation of Liability
To the maximum extent permitted by law:
We are not liable for government delays, rejections, cancellations or changes in requirements.
We are not liable for losses arising from incorrect information provided by clients.
We do not guarantee outcomes of immigration, consular or document processes.
Our total liability for any service is limited to the amount paid for that service.
11.⁠ ⁠Suspension or Refusal of Services
We reserve the right to refuse, suspend or discontinue services if:
Information provided is fraudulent or incomplete
The service requested violates regulations
The client acts abusively or unprofessionally
Payment is not completed
12.⁠ ⁠Modifications to These Terms
We may update these Terms of Service at any time.
The latest version will always be posted on our website with a revised date.
Continued use of our website or services means acceptance of the updated terms.
13.⁠ ⁠Governing Law
These Terms of Service are governed by the laws of:
England and Wales (primary jurisdiction)
Any dispute will be submitted to the relevant courts in England & Wales unless otherwise agreed.
14.⁠ ⁠Contact Us
For questions about these Terms of Service:
The ODDO Group
📧 Email: info@theoddogroup.co.uk
📞 Phone: 07960102717
📍 Watford Office – Services Division
📍 Richmond Office – Consultancy Division